Thank you for shopping with us. We are committed to delivering your orders safely and efficiently across the Kingdom of Saudi Arabia.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may be extended during promotional periods or high-demand seasons.

Delivery Time

Estimated delivery times within Saudi Arabia:

• Major Cities: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, or public holidays.

Shipping Fees

• Shipping charges are calculated at checkout based on your delivery location.
• Free shipping promotions, when available, will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment until delivery.

Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Delivery Attempts

If the courier is unable to deliver your package due to an incorrect address, recipient unavailability, or refusal to accept the shipment, the package may be returned. Additional shipping charges may apply for re-delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order. Include your order number along with clear photos of the product and packaging. We will review your request and provide an appropriate solution.

Delivery Delays

Unexpected delays may occur due to:

• Public holidays
• Weather conditions
• Courier service disruptions
• High order volumes
• Customs or supplier-related delays

If a significant delay occurs, we will keep you informed and provide updates on your order status.

Dropshipping Fulfillment

Some products are shipped directly from our trusted fulfillment partners. If your order contains multiple items, they may arrive in separate packages and at different times.

International Shipping

At this time, we only deliver within the Kingdom of Saudi Arabia.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our official customer service channels.